BioDot Technical Support is an integrated team of experienced individuals working towards a common goal: providing customers with high-performance systems, efficient installation, and superior technical support.
BioDot views service as a critical element of our product offering. Good service simplifies operations in either a research and development laboratory or manufacturing environment. We believe that when supplying equipment to the diagnostic manufacturing community, providing sound service and support is as important as offering quality products.
BioDot has developed several programs for maintaining the integrity of our systems and minimizing downtime. Our BioServe program at the minimum level offers preventative maintenance for a single instrument, a complete laboratory, or an entire facility. In addition to the annual preventative maintenance, BioDot offers on going support and training through our “hands on” workshop programs and our site visits.
Recognizing the importance of regulatory guidelines, BioDot has implemented Installation Qualification and Operation Qualification procedures. BioDot’s Installation Qualification (IQ) and Operational Qualification (OQ) service ensures your instrumentation and software is installed correctly and functions according to BioDot’s specifi cations. It also confirms that all functionality operates as intended by BioDot. IQ documentation is supplied in a standard checklist format, and it includes all items delivered and installed. The results of the IQ/OQ are fully documented and include analysis data and statistical analyses.
BioDot recognizes the requirement of technical support for the wide range of applications. We are a leader in supplying system tools in the field of Research & Development and commercialization of diagnostic tests.
BioDot has established various application laboratories for the customers all over North America, China and Europe. The laboratories have qualified specialists and the lab is equipped with demonstration equipment. There are various cutting and slitting technologies, dispensing technologies, vision systems and various lamination and assembly technologies found in the lab.
Apart from the system tools, BioDot has range of application studies, Preventive Maintenance contracts and various IQ/OQ services.
Assessment is prior to investment in various applications. BioDot recognizes this underlying truth. Using its application labs and team of scientists BioDot unfolds various Concept Programs. The application studies are based on dispensing tests or on analyzing of various parameters.
Allergy Testing is one of the contract services offered by BioDot. This service contract has following features:
- 48-hour postal service
- 400 tests and comprehensive results along with advice
- BioDot allergy testing is one of the largest facility services
Some of the tests undertaken are:
- Vitamin and mineral deficiencies test
- Test for additives used in Food and Drinks
- Different sweetener and vegetable tests
- Test for fats and dairy products
- Fish and Shellfish tests
- Different nuts, grains and fruits tests
- Herbs and spices
Allergy tests for feathers, animal hair, house dust mite, beers, spirits, bleaches, pollens, aerosols, scents and cosmetics.
Tests are performed for certain items which may cause irritation and allergy from objects like work materials, some medications etc.
After all the tests, your personal report will contain all the supported notes on allergy. The condition will be explained with recommendations on how to deal with a specific allergy.
You can get your tests results within 48 hours.