Support
Product Support
BioDot’s technology is fundamental for modern diagnostics, and its platforms now produce more than 3 billion diagnostic tests worldwide each year. BioDot ultra-low-volume, dispensing systems are used to manufacture lateral flow, biosensor, flow through and immunoblot diagnostics.
Product Support Plans to Choose From:
- Extended Warranty
- Installation and Training
- Onsite & Service Center Support
- Remote Support Contracts
- Web & Phone Support
- Service Level Agreements (SLA)
- Preventative Maintenance Programs (PM)
Service
BioDot has an integrated team of experienced individuals who are committed to providing customers with high-performance systems, efficient installation and superior technical support.
Installation & Operational Qualification Programs (IQ/OQ)
IQ/OQ services ensure your instrumentation and software is installed, operates and functions according to BioDot’s product specifications. Services are performed onsite at your facility by a trained service technician.
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